Origami Marketplace, how does it work?

Identify and engage sellers whose products meet the needs of your customers. It is important to recruit sellers who meet the quality standards you have set in advance and who offer products that complement your initial offering. For example, if your current range includes home products, consider recruiting sellers offering outdoor items, which could interest your customers while expanding your catalog with new products.

Facilitate the integration of sellers by enabling a quick and efficient registration process. This can be achieved through the automation of collecting the required Know Your Customer (KYC) information directly from their own management interface (back-office). After the documents are verified by the Payment Service Provider (PSP), sellers can immediately check if all their documents have been validated. In case of any issues, they can easily identify the element that needs attention.

Your sellers can add their products to your catalog individually or in bulk. The integration method will be adapted to their needs and the resources they have. It is essential to emphasize the importance of synchronizing their stocks with their other distribution channels, especially for those less familiar with multi-vendor marketplaces. Also, inform them about the use of feed aggregators, which facilitate stock management across different channels.

Implementing an automatic verification process ensures that products meet your quality standards. For example, you can require a minimum number of photos per product and a minimum number of characters for the description. When a new seller adds their first products, a manual review of their product listings can be performed to detect and report any potential issues.

Once the third-party sellers’ offers are published, customers can place their orders through a unified cart. This cart combines both products from your own offering and those from various sellers, creating an improved and more coherent customer experience.

When an order involves multiple sellers, the information related to each part of the order is sent separately to each seller, directly in their management interface (back-office). Each seller thus receives only the line items ordered from their catalog, commonly referred to as sub-orders. This method of order distribution ensures the protection of customer data by sharing only the essential information with each seller.

Sellers receive notifications to prepare and ship the orders. The customer chooses the delivery method (pickup point, home delivery, specialized carrier) according to the options offered by the multi-vendor marketplace and the sellers. Sellers must consider the dimensions and weight of the package, as some delivery methods are not suitable for all orders. Sellers can use their own shipping contracts or those provided by the marketplace operator.

The tracking number for each shipment allows for monitoring the orders and preventing receipt disputes. This information is available in the back-offices of the sellers and operators, facilitating tracking. A positive delivery experience is crucial for customer retention, who can rate the service. Origami Marketplace offers a review management system for sellers and products. After receiving the order, sellers are paid, minus your commission and marketplace fees.

Monitoring seller performance is a key element to ensure a quality customer experience and maintain high standards. In the operator back-office of our SaaS solution, we have implemented a robust and intuitive system. It allows real-time tracking and analysis of each seller’s performance, thus ensuring the maintenance of excellence in our service.