A unique experience. Even with multiple sellers.
Deliver a seamless
and unified shopping experience.
Erase the boundaries between your products and your sellers’ products. Offer your customers a fluid, transparent, and reassuring journey, from product discovery to after-sales service.
A unified cart, even with multiple sellers.
The technical complexity of multi-vendor operations must be invisible to the end customer. Origami Marketplace merges offers to simplify payment (One-Stop-Shop).
- Unified cart (mixed e-commerce/marketplace): your customers can add your own products and those of third-party sellers to the same cart. The system manages payment splitting in the background: a single transaction for the customer, but automatic fund distribution in the back-office.
- Multi-vendor orders: even if a customer buys from 3 different sellers, they place only one order and make a single payment. They will then receive distinct tracking notifications for each shipment (sub-orders), ensuring total transparency.
- Search engine & advanced filters: help your customers find what they are looking for quickly. Thanks to your taxonomy attributes, the system automatically generates faceted filters (Price, Brand, Technical Specifications) for intuitive navigation within deep catalogs.
- Cross-selling & related products: increase the average basket size by suggesting complementary items on product sheets (e.g., “Accessories sold by other partners”), creating synergy between your sellers.
Build trust with managed interactions.
In a marketplace environment, trust is the engine of conversion. Place human interaction at the heart of exchanges while maintaining control.
- Tri-party messaging (the trusted third party): unlike a simple direct chat, our messaging system includes the operator in the loop. The customer talks to the seller, but you can intervene at any time to arbitrate or advise.
- Reviews & ratings system: capitalize on social proof. Customers rate products AND sellers. These reviews are displayed in the Storefront to reassure future buyers and create a virtuous circle of quality.
- Content moderation: keep control of your brand image.
→ Messages: detect attempts at disintermediation (platform bypass) or inappropriate language.
→ Reviews: validate or moderate comments before publication to avoid fake reviews or defamation.
Features to engage and retain.
Adapt the platform to the specific needs of your users, whether they are consumers (B2C) or professionals (B2B).
- Product customization: allow buyers to add a personal touch directly on the product sheet (e.g., engraving, specific text, logo upload for B2B). The seller receives these files directly in the order details.
- Product reservation: offer the possibility to “put an option” on an item without buying it immediately. Ideal for C2C (allowing time to discuss) or B2B (blocking stock while awaiting budget validation).
- Segmentation & customer groups: create differentiated experiences. Display specific prices, products, or shipping conditions depending on whether the customer belongs to a “VIP”, “Reseller”, or “Key Account” group.
- Social login, SSO & seamless onboarding: a simple access experience right from registration. Allow your users to log in with one click via their existing accounts (Google, Facebook, LinkedIn…), or via their company’s SSO. By selecting the right context (personal account / business / headquarters), each user instantly accesses the right environment and permissions for a fast, secure, and continuous purchasing journey.
Disputes managed simply, to preserve trust.
Because a delivery incident can happen, transform a potentially negative experience into proof of reliability.
- Simplified dispute opening: the customer can report a problem (package not received, non-compliant product) directly from their personal account.
- Resolution workflow: the seller is notified to propose a solution (Refund, Exchange).
- Operator intervention: if the disagreement persists, the Operator acts as an arbitrator (peacekeeper) to settle the dispute and trigger the refund if necessary, guaranteeing final satisfaction.
Ready to design your ideal customer journey?
From product discovery to tri-party customer service, eliminate all multi-vendor friction points. Discover how Origami Marketplace makes complexity invisible for your users.
